Privacy Policy

1. Introduction

Rajwadi Holidays ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, mailing address, and other contact details when you request a quote or book our services.
• Travel Preferences: Destination preferences, travel dates, group size, budget, and special requirements.
• Payment Information: Credit card details, billing address, and other payment-related information processed through secure payment gateways.
• Communication Records: Correspondence, feedback, and communications with our team via email, phone, WhatsApp, or other channels.

We also automatically collect certain information when you visit our website:

• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our travel services
• To process bookings, payments, and manage your travel arrangements
• To communicate with you about your bookings, inquiries, and travel updates
• To send promotional materials, newsletters, and travel offers (with your consent)
• To respond to your inquiries, comments, and customer service requests
• To analyze website usage and improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or serving you (e.g., payment processors, email service providers, analytics services).
• Travel Partners: With hotels, airlines, tour operators, and other travel service providers necessary to fulfill your travel arrangements.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In connection with any merger, sale of assets, or acquisition of our business.
• With Your Consent: For any other purpose disclosed to you at the time of collection.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use cookies for: authentication, preferences, analytics, and marketing purposes. Third-party services like Google Analytics may also use cookies to analyze website traffic.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Data Portability: Request a copy of your data in a structured, machine-readable format.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: